The Terms & Conditions
Of
The Smart & Stylish Women's Club

Our terms

1.These terms

1.1What these terms cover. These are the terms and conditions on which we supply services to you.

1.2Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us  to discuss.

2.Information about us and how to contact us

2.1Who we are. We are Elizabeth Parsons trading as Lizzie Parsons Image Consultancy a sole trader established in England and Wales.  Our address is 2 Claremont Cottages, Milley Bridge, Waltham St Lawrence, Reading, RG10 0LE.

2.2How to contact us. You can contact us by telephoning our customer service team at 07545 953299 or by writing to us at enquiries@lizzieparsons.co.uk.

2.3How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.Our contract with you

3.1How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the services or because we are unable to meet a deadline you have specified.

3.3Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4We only sell to the UK. Our website is solely for the promotion of our services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

4.Your rights to make changes

If you wish to make a change to the services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7 - Your rights to end the contract).

5.Our rights to make changes

                  Minor changes to the services. We may change the services to implement minor    technical adjustments and improvements.

6.Providing the services

6.1When we will provide the services. During the order process we will let you know when we will provide the services to you. If the services are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

6.2We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

6.3If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 9.2 will apply.

6.4What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, your address and contact details. If so, this will have been stated in the description of the services on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.5Reasons we may suspend the supply of services to you. We may have to suspend the supply of a services to make changes to the services as requested by you or notified by us to you (see clauses 4 and 5).

6.6Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. If we have to suspend the services for longer than 14 days in any month we will adjust the price so that you do not pay for services while they are suspended. You may contact us to end the contract for a services if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 14 days and we will refund any sums you have paid in advance for the services in respect of the period after you end the contract.

6.7We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 11.3) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not suspend the services where you dispute the unpaid invoice (see clause 11.5). We will not charge you for the services during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments (see clause 11.5).

7.Your rights to end the contract

7.1You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the services re-performed or to get some or all of your money back), see clause 10;

(b)If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;

(c)If you have just changed your mind about the services, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

(d)In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.8.

7.2Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:

(a)we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 5);

(b)we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;

(c)there is a risk that supply of the services may be significantly delayed because of events outside our control; or

(d)you have a legal right to end the contract because of something we have done wrong.

7.3Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

7.4When you don't have the right to change your mind.  You do not have a right to change your mind in respect of services, once these have been completed, even if the cancellation period is still running.

7.5How long do I have to change my mind? Have you bought services (for example, colour analysis, style consultations, style personality, wardrobe sorting, organising and styling and personal shopping with styling).   If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

7.6Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know where the contract is for the ongoing supply of services or subscription, the contract will not end until 1 calendar month after the day on which you contact us otherwise it will end immediately. We will refund any advance payment you have made for services which will not be provided to you. For example, if you tell us you want to end the contract on 4 February we will continue to supply the services until 3 March. We will only charge you for supplying the services up to 3 March and will refund any sums you have paid in advance for the supply of the services after 3 March.

8.How to end the contract with us (including if you have changed your mind)

8.1Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a)Phone or email. Call customer services on 07545 953299 or email us at enquiries@lizzieparsons.co.uk  Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b)Online. Complete the message form www.lizzieparsons.co.uk/contact on our website.

(c)By post.  Simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

8.2How we will refund you.  We will refund you the price you paid for the services by the method you used for payment. However, we may make deductions from the price, as described below.

8.3Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

8.4When your refund will be made. We will make any refunds due to you as soon as possible. 

9.Our rights to end the contract

9.1We may end the contract if you break it. We may end the contract for a services at any time by writing to you if:

(a)you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or

(b)you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, your address and contact information.

9.2You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.If there is a problem with the services

10.1How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can telephone our customer service team at 07545 953299 or email us  at enquiries@lizzieparsons.co.uk  

10.2Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your services is services, for example colour analysis, style consultation, style personality, wardrobe sorting, organisation and styling and personal shopping with styling, the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

11.Price and payment

11.1Where to find the price for the services. The price of the services will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the services advised to you is correct. However please see clause 11.2 for what happens if we discover an error in the price of the services you order.

11.2What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

11.3When you must pay and how you must pay. We accept payment with Paypal and Stripe. When you must pay depends on what services you are buying.

(a)For one off services, you must make an advance payment for the services, before we start providing them.

(b)For subscription services, you must make a first monthly payment for the services, before we start providing them.

11.4We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Bank of England’s from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

11.5What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12.Our responsibility for loss or damage suffered by you

12.1We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at clause 10.2 and for defective services under the Consumer Protection Act 1987.

12.3When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property.

12.4We are not liable for business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.How we may use your personal information

How we may use your personal information.  We will only use your personal information as set out in our Privacy Policy. Please see below attachment.

14.Other important terms

14.1We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

14.2Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

14.3If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.4Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

14.5Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

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